In addition, Integra provides an on-site Operating System support, SoE reinstatement, Data transfer and a “best endeavours” data recovery service, should a system or hard drive need replacing or loan stock installing.
Where Integra really comes into it’s own is when it is combined with Applications Support, as this provides a comprehensive “hand-holding” support package with no gaps, effectively your own Technical Support Department “in-a-box”.
This makes it very popular amongst small and medium business who cannot justify the expense of in-house engineers, yet their business relies up their whole IT infrastructure.
However, Integra is just as relevant to large enterprises with their own in-house engineering team, as it brings Mac expertise to what can often be a PC/Windows dominated environment.
In such circumstances, EvEnt can act as bridge between a Macintosh department and the corporate infrastructure, by providing support and liaison for both the Macintosh users and the in-house support team.
Every customers’ needs are different, so for this reason we provide a number of “Support Modules” from which you can assemble a personalised “Support Package” that best suits your requirements and budget.
You can take as many or as few as your business needs dictate, balanced against the risks you face.
Within reason that can also be varied throughout the life of your contract to reflect the dynamics of your business.