Bridging the gap between Hardware, Operating System and Software Support
The Integra module provides on-site, Operating System, client network troubleshooting, re-configuration and resource access management.
If your end-users are having trouble with network or Internet access, with printing, fonts, security updates, Viruses etc, in fact for anything that is not specific to an actual hardware failure, then Integra provides the safety net.
In addition, Integra provides an on-site Operating System support, SoE reinstatement, Data transfer and a “best endeavours” data recovery service, should a system or hard drive need replacing or loan stock installing.
Technical Department - In a Box
Where Integra really comes into it’s own is when it is combined with Applications Support, as this provides a comprehensive “hand-holding” support package with no gaps, effectively your own Technical Support Department “in-a-box”.
This makes it very popular amongst small and medium business who cannot justify the expense of in-house engineers, yet their business relies up their whole IT infrastructure.
However, Integra is just as relevant to large enterprises with their own in-house engineering team, as it brings Mac expertise to what can often be a PC/Windows dominated environment.
In such circumstances, EvEnt can act as bridge between a Macintosh department and the corporate infrastructure, by providing support and liaison for both the Macintosh users and the in-house support team.
Support Modules
Every customers’ needs are different, so for this reason we provide a number of “Support Modules” from which you can assemble a personalised “Support Package” that best suits your requirements and budget.
The Modules can also be varied between different Users or Equipment.
The Modules available are:
teleCARE
On-Site Service
Parts Cover
Loan Stock
Integra
Creative Apps Support
Infrastructure Support
You can take as many or as few as your business needs dictate, balanced against the risks you face.
Within reason that can also be varied throughout the life of your contract to reflect the dynamics of your business.
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